2018 Conference Presentations

Michael NobleWelcoming remarks
Michael NobleWhat is Service Excellence and Why is it important?
Colleen Taylor Are our customers Happy or Not?
Jen FlexmanCustomer-focused innovation in the lab sector
Doug Smith Service Excellence in Hospitality
Michael NobleDiagnosing and Adjusting Laboratory Culture of Quality
Baljit Singh, Andrew Balbirnie, Laura Jaeger,
Dr. Mel Krajden , Norine and Sienna Turton, Lisa Knight
Storytelling about our Quality Experiences.
Concluding comments

Poster Presentations

  • Implementation of a Mentored Professional Certificate Program in Laboratory Leadership and Management in Zambia. I-TECH
  • Strengthening Clinical Laboratory Systems and Capacity in Cambodia through Mentoring and Training. I-TECH
  • Development of a National Strategic Plan 2017-2020 for the Laboratory System in Côte D’Ivore. I-TECH
  • Diagnostic Accreditation Program – Lab Medicine – Review of the most cited standards in British Columbia. Valerio Arciaga