2018 Conference Presentations

Click on the presentations’ title to access the presentations

Michael NobleWelcoming remarks
Michael NobleWhat is Service Excellence and Why is it important?
Colleen Taylor Are our customers Happy or Not?
Jen FlexmanCustomer-focused innovation in the lab sector
Doug Smith Service Excellence in Hospitality
Michael NobleDiagnosing and Adjusting Laboratory Culture of Quality
Baljit Singh, Andrew Balbirnie, Laura Jaeger,
Dr. Mel Krajden , Norine and Sienna Turton, Lisa Knight
Storytelling about our Quality Experiences.
Concluding comments

Poster Presentations

  • Implementation of a Mentored Professional Certificate Program in Laboratory Leadership and Management in Zambia. I-TECH
  • Strengthening Clinical Laboratory Systems and Capacity in Cambodia through Mentoring and Training. I-TECH
  • Development of a National Strategic Plan 2017-2020 for the Laboratory System in Côte D’Ivore. I-TECH
  • Diagnostic Accreditation Program – Lab Medicine – Review of the most cited standards in British Columbia. Valerio Arciaga