Our Team


Dr. Michael Noble
MDFRCPC, Chair, UBC Program Office for Laboratory Quality Management

Dr. Noble is a Medical Microbiologist and Internal Medicine specialist by training with more than 30 years of experience. He has been an Infectious Diseases physician, an Infection Control physician, a Laboratory Specialist, and a researcher at various times throughout his career. He is a Professor at the University of British Columbia, Department of Pathology and Laboratory Medicine. He has also been actively involved in medical laboratory quality management issues for almost 25 years.

Dr. Noble took over the stewardship of the University of British Columbia Clinical Microbiology Proficiency Testing (CMPT) program in 1983, when it was a small regional program for the southwest corner of British Columbia, and developed into a cross-Canada program with international outreach.

CMPT is the only medical laboratory proficiency testing program in North America to have been successfully registered to ISO 9001:2015 for its quality management system.In 2001, Dr. Noble developed the Program Office for Laboratory Quality Management (POLQM) to function as a companion program to CMPT to broaden the scope of both in terms of research and education opportunities. The “Program Office” has been successfully engaged in national and international research in laboratory quality management. Through these two programs, Dr. Noble activities have included working with the Centers for Disease Control and Prevention (Atlanta), the International Organization for Standardization (ISO), the Standards Council of Canada, the Canadian Standards Association, the Caribbean Epidemiology Centre (CAREC), the Clinical and Laboratory Standards Institute, and the World Health Organization.

Dr. Noble is currently acting as the Senior Technical Advisor for the CLSI cooperative partnership in the President’s Emergency Program for AIDS Relief (PEPFAR) in Tanzania. He is the current Chair of the Canadian Advisory Committee for ISO Technical Committee 212, and serves in the Working Group 1, the developer of the newly established international standard for medical laboratories (ISO 15189:2012 – Medical Laboratories – Requirements for Quality and Competence).

For the last 15 years, Dr. Noble has hosted and chaired the Quality Seminar for the Canadian Association for Clinical Microbiology and Infectious Diseases’ annual meeting
Kim Nicholson
MLT, BA, Strategic Lead, Medical Biochemistry, BC’s Agency for Pathology and Laboratory Medicine, Provincial Health Service Authority, British Columbia

Kim Nicholson holds a Bachelor of Arts in Leadership as well as being registered as a Medical Laboratory Technologist with the Canadian Society for Medical Laboratory Science. The focus of Kim’s MLT career has largely been Biochemistry but he has also spent significant time involved in accreditation, quality management, and informatics.

Kim started his career in Saskatoon in biochemistry and developed an interest in informatics. From there he took advantage of job opportunities being offered in the Middle East with the aim of not only broadening his career but to use the opportunity to travel the world. The highly dynamic workforce and resulting career opportunities turned what was to be a 1 year contract into 20. The Middle East not only enabled expanded possibilities and growth in biochemistry and informatics but also opened up quality management and accreditation opportunities.

With the College of American Pathologists being the predominant accreditation body operating in the Middle East at the time, Kim not only became adept at navigating the CAP standards and the quality management principles which they inculcate. It was only a small leap to becoming a CAP inspector in the region.

On his return to Canada, Kim soon joined the Diagnostic Accreditation Program within the College of Physicians and Surgeons of British Columbia. Working as an accreditation assessor with the DAP provided Kim the opportunity to travel the province and work collaboratively with the laboratory community through accreditation. As part of its mandate, the DAP began a project to incorporate ISO 15189, 15190 and 22870 standards within their own, with the eventual aim to offering ISO accreditation to interested laboratories within British Columbia. Kim was an integral part of the team tasked with revising and adapting the DAP standards to be compliant with ISO.

Kim now works with British Columbia’s new provincial lab agency responsible for strategic planning of medical biochemistry in the province with a mandate to ensure that clinical laboratory diagnostics are quality driven, achieve excellent clinical outcomes, and remain sustainable by being provided effectively and efficiently.
Mr. Mario Hemens
Laboratory manager at Ontario Public Health in Ottawa

Medical Laboratory Technologist, member of CSMLS since 1982 and also member of the CMLTO.
MLT training at the IWK Hospital for Children in Halifax, Nova Scotia and worked in various hospital labs across Canada, the United States and Saudi Arabia. Also have experience in the private lab sector having worked at Dynacare in Ottawa and LifeLabs in Victoria.
Initial focus of my working career was in hematology/special coagulation.
Recent years my focus has changed to laboratory management with an interest in quality management, accreditation, continuous improvement and people development.
Certificates in Laboratory Quality Management from UBC and the Michener Institute.
Familiar with the CAP and ACD (IQMH) accreditation process, including auditing.
Green Belt in Lean 6 Sigma training.
Currently laboratory manager at Ontario Public Health in Ottawa.
Ms. Rachelle O’Keefe
MLT, Regional Manager of Operations for the Eastern Ontario Laboratory Association

Rachelle O’Keefe is a Registered MLT with the College of Medical Laboratory Technologists of Ontario, a member of the Canadian Society of Medical Laboratory Scientist and The Canadian College of Healthcare Leaders.

Rachelle’s passion for Laboratory Medicine has allowed her to implement system wide changes while staying focused on quality and improving patient care. Rachelle’s breadth of experience has allowed her to work closely with clinicians and patients throughout several organizations to maintain high quality service and patient satisfaction. She has lead departments in Pathology, Microbiology and Core Laboratory Service programs in Saskatchewan and now currently in Ontario.

Rachelle has had opportunities to participate as a Regional Co-Lead for the Appropriateness of Care Team with the Health Quality Council of Saskatchewan. This has allowed her to use her Quality Management, Six Sigma and Lean Methodology tools to streamline processes and decrease waste while improving turn around times and performing the right test for the right patient at the right time.

Rachelle is involved in her community as a Rotarian as she strongly believes in giving back.
Ms. Janice Bittante
PMP, BMLSc, MLT, Interim Director of Strategic Planning & Projects, and Laboratory Operations Manager, Lower Mainland Pathology and Laboratory Medicine, Provincial Health Service Authority, British Columbia

Janice Bittante holds a Masters Certificate in Project Management and Bachelor of Medical Laboratory Science, as well as being registered as a Medical Laboratory Technologists with the Canadian Society for Medical Laboratory Science. She has over 30 years of experience in medical laboratory operations and a decade of project management experience. Her original focus was in microbiology, but project and operations leadership roles allowed her to round out her experience in all other major laboratory disciplines.

Janice has been a leader in both private and public laboratory institutions, which has provided her a depth and breadth of understanding in both community and acute care laboratory service planning, decision making approaches and quality programs. She has a passion for strategic planning and believes in engaging all levels of an organization to fully understand organizational risk, operational need and opportunities for improvement. She is dedicated to elevating the profile of the profession and to developing future laboratory leaders.
Mr. Phillip Morehouse

Phillip Morehouse is a Registered Medical Laboratory Technologist with the Canadian Society of Medical Laboratory Sciences and a Certified Manager of Quality and Organizational Excellence with the American Society of Quality with technical, operational and management experience across a wide range of laboratory disciplines both in the public and private sectors.

In his current position as National Director of Quality and Regulatory Affairs for LifeLabs, he has direct responsibility for maintaining the QMS which holds a Certificate of Accreditation to ISO 15189 from Accreditation Canada (Formally the Institute for Quality Management in Healthcare). LifeLabs is the largest private Canadian Reference Laboratory performing over 112 million tests annually. In addition, Phillip also has experience with implementing and maintaining ISO 17025, College of American Pathology, Accreditation Canada and the College of Physician and Surgeons Laboratory requirements of British Columbia, Alberta and Saskatchewan.

Phillip’s healthcare career spans four decades with leadership experience in five Canadian Provinces including management of integrated laboratory delivery networks, laboratory quality management systems, health authority quality management, risk, privacy, patient experience management and infection prevention and control. This wide range of experience gives him unique insight and understanding of the laboratories contribution to a high quality, efficient, patient centric healthcare system and the ultimate contribution and importance of better Quality Management Systems.

He has recently volunteered with CLSI on the Document Development Group for QMS01: Quality Management Systems: A Model for Laboratory Services, 5th Edition and QMS 20: Applying the Cost of Quality in Medical Laboratories, 2nd Edition. Phillip is also a committee member of QMS26: Developing and Managing Laboratory Records and QMS29: Management Review. He has also volunteered as a consultant to the CSMLS Choosing Wisely Expert Panel and is an Instructor in the Laboratory Quality Management Program at the University of British Columbia.

This combination of training, teaching experience, committee work and years of leadership experience in Medical Laboratory Operations and Quality Management Systems allows Phillip to provide strategic advice that brings increased value to any initiative. He is very excited for the opportunity to teach in the UBC program and to promote quality improvement globally.
Ms. Maggie Ma
Program Administrator, UBC Program Office for Laboratory Quality Management
Mr. Alan Doree
Mrs. Veronica Restelli
Program assistant