| Name | Topic |
|---|---|
| Baljit Singh | Monitoring and following through on Complaints, Concerns, Compliments, and Commitments within a health authority. |
| Michael Noble | Tools for Measuring Satisfaction as a Quality Indicator. |
| Daniel Zyrmiak | Customer Satisfaction is The Quality Imperative |
| Helen Healey | Accreditation view of Customer Satisfaction; the BC perspective |
| Cathy Fiordalisi Smith | Customer Satisfaction: a community based laboratory’s experience |
