Click on the presentation titles to access the pdf file.
|Baljit Singh||Monitoring and following through on Complaints, Concerns, Compliments, and Commitments within a health authority.|
|Michael Noble||Tools for Measuring Satisfaction as a Quality Indicator.|
|Daniel Zyrmiak||Customer Satisfaction is The Quality Imperative|
|Helen Healey||Accreditation view of Customer Satisfaction; the BC perspective|
|Cathy Fiordalisi Smith||Customer Satisfaction: a community based laboratory’s experience|