Click on the presentation titles to access the pdf file.
|Monitoring and following through on Complaints, Concerns, Compliments, and Commitments within a health authority.
|Tools for Measuring Satisfaction as a Quality Indicator.
|Customer Satisfaction is The Quality Imperative
|Accreditation view of Customer Satisfaction; the BC perspective
|Cathy Fiordalisi Smith
|Customer Satisfaction: a community based laboratory’s experience