Program

Program

 

 SpeakerTopic
09:00Michael NobleWhat is Service Excellence and Why is it important?
09:35Colleen Taylor Are our customers Happy or Not?
10:05Round Table Discussion
10:20Coffee break
10:40Jen FlexmanCustomer-focused innovation in the lab sector
11:15Doug Smith Service Excellence in Hospitality
11:45Round Table Discussion
12:00Lunch break
13:00Michael NobleDiagnosing and Adjusting Laboratory Culture of Quality
13:40Baljit Singh, Andrew Balbirnie, Laura Jaeger,
Dr. Mel Krajden , Norine and Sienna Turton, Lisa Knight
Storytelling about our Quality Experiences.
15.15Concluding comments