Course Description

The Laboratory Quality Management course is a completely on-line 21-week course designed to provide knowledge, discussion, and expertise for those interested in Quality Management for Clinical and Research laboratories.
The course is highly valuable for those who are or intend to be laboratory quality managers, and for those that work with quality management issues.
It is appropriate for technologists, physicians, administrators, and other laboratory professionals.
Our course has attracted students from across Canada and around the world including the United States of America, Saudi Arabia, China, England and Oman.

The following topics are covered during the course:

  • International standards for Quality and Success
  • History of Quality Management
  • Costs of Poor Quality
  • Quality Partners
  • Quality Culture
  • Root Cause Analysis
  • Modern Tools for Quality in the Medical Laboratory
  • Risk Management
  • Document Preparation and Management
  • Understanding and Working with Error
  • Quality Education and Leadership
  • Quality Indicators
  • Continual Improvement
  • Six Sigma and Lean

The program is delivered 100% online and features readings, written assignments, online discussion/learning among the participants and course facilitators, quizzes, and a final examination.

Delivery method

The course is delivered 100% online which allows for the participants to work their own pace and time. The LQM course utilizes Canvas, UBC's primary cloud-based learning platform for delivering online course content.

Course Length

21 weeks (January - June), excludes 1 week for writing final exam.

Time Commitment

The course will require a time commitment of approximately 10 hours per week (for reading, discussions, and assignments.)

Assessment is based on discussion participation, assignments, quizzes and a final examination (all conducted on-line.)
Minimum pass mark is 60%.

Registrants must possess a RT diploma, BSc, MD, or PhD, plus a minimum of 3 years work experience.
This course will be limited to 36 participants.

Tuition 2018: $2300.00 CDN. Includes required texts, standards and examinations.

For more information visit the Registration page.

The Laboratory Quality Management program is accredited by the Division of Continuing Professional Development, Faculty of Medicine, University of British Columbia.

These organizations will grant Continuing Education Credits to their members who successfully complete this course and receive proof of Certification.

  • Canadian Society for Medical Laboratory Science
  • Royal College of Physicians and Surgeons of Canada Continuing Education Credits (MOCOMP)
  • Canadian College of Microbiologists - CCM
  • American Society for Clinical Pathology.

More information

Dr. Michael Noble  Chair, UBC Program Office for Laboratory Quality Management

Ms. Sheila Woodcock President of QSE Consulting Inc.

Dr. Diane Roscoe Head, Medical Microbiology and Infection Control, Vancouver General Hospital

Ms. Susan Thomas Clinical Laboratory Manager at Royal Columbian Hospital

Dr. Romina Reyes Discipline Head of the Medical Microbiology Department at LifeLabs

Program administrator: Maggie Ma